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부칙
본 환불 정책은 2026년 4월 23일부터 시행합니다.
Article 1 (Purpose)
This Refund Policy establishes the criteria and procedures for refund requests from Clients regarding services provided by Intellicia Inc. (hereinafter "Company").
Article 2 (Scope of Application)
This Refund Policy applies to all Clients using the Company's services, with different provisions for Project Services and Subscription Services.
Article 3 (Project Service Refund Criteria)
Refunds for per-project services are applied according to the stage of progress as follows:
Category
Refund Rate
Applicable Timing
Notes
Before service commencement
100%
After payment ~ before service execution
Full refund
Survey design stage
70%
After survey design begins
Design costs deducted
Research in progress
50%
During synthetic consumer survey/IDI execution
Progress costs deducted
After report delivery
Non-refundable
After final deliverables are delivered
-
Article 4 (Subscription Service Refund Criteria)
Category
Refund Rate
Notes
Within 7 days of payment (unused)
100%
Full refund if service is unused
Within 7 days of payment (used)
Refund after deducting days used
Pro-rata calculation applied
After 7 days of payment
Pro-rata for remaining period
10% penalty deducted
Article 5 (Refund Procedure)
Clients may request refunds through the Company's customer support channel (email: support@intellicia.co).
When requesting a refund, the contract number (or order number), reason for refund, and payment information must be provided.
The Company will inform the Client of refund eligibility and refund amount within 3 business days of receiving the refund request.
Upon refund approval, the refund will be processed to the original payment method within 7 business days.
Article 6 (Cases Where Refunds Are Restricted)
When the service cannot be used due to reasons attributable to the Client
When deliverables have already been delivered in full
When the Client has already utilized the deliverables (presentations, reports, publications, etc.)
When applicable under non-refundable conditions agreed upon at the time of contract
For free trials or PoC projects
Article 7 (Refunds Due to Service Defects)
If the service is not properly provided due to reasons attributable to the Company, the Client may request a full refund or service re-execution.
Defect determination criteria: non-delivery within the agreed deadline, significant discrepancy from contract terms, failure to conduct research due to system errors
The Client must notify the Company within 14 days of becoming aware of the service defect.
Article 8 (Calculation of Refund Amount)
The refund amount is calculated by deducting the cost of services already provided from the total payment amount.
VAT is included in the refund amount calculation.
Financial transaction fees for refunds are borne by the Company. However, in cases of refund due to the Client's simple change of mind, the Client may bear these costs.
Article 9 (Dispute Resolution)
In the event of a dispute related to refunds, both parties shall resolve it through good faith consultation. If consultation fails, the Seoul Central District Court shall have jurisdiction.
Supplementary Provisions
This Refund Policy shall take effect from April 23, 2026.
